This Shipping Policy outlines important guidelines & procedures that you should be aware of before placing an order with us.
Please take a moment to carefully review this policy to ensure a hassle-free shopping experience.
1.1 To ensure a smooth and efficient shipping process, we kindly request all customers to enter their shipping address in English, without any special characters. This includes letters, numbers, and basic punctuation marks.
NO SHIPPING TO FREIGHT FORWARDING BUSINESSES
2.1 We do not ship orders to freight forwarding businesses or similar entities. This policy is in place to ensure the security and accuracy of our shipments to our valued customers.
2.2 Upon receiving an order, our team will review the shipping address provided. If we determine that the address is associated with a freight forwarding business, the order will be canceled, and you will be promptly notified. We apologize for any inconvenience this may cause and encourage you to place orders with a valid residential or commercial address.
3.1 Upon placing an order, you will receive an order confirmation email. This email serves as a receipt of your purchase and includes important details such as the items ordered, the total cost, and the shipping address provided. Please review this email carefully to ensure all information is accurate. If you do not receive an order confirmation or need to update your shipping address, please contact our customer support team at firstname.lastname@example.org and we will take care of you.
SHIPPING CONFIRMATION & TRACKING NUMBER
4.1 Once your order has been processed and shipped, you will receive a shipping notification email. This email will contain a tracking number that allows you to monitor the status and progress of your shipment.